General Booking Conditions
- DEFINITION. Skybreakers assists in airline ticket sales and is as such an agent between you and the airline. When taking out a travel insurance or a cancellation insurance, Skybreakers is an agent between you and Mondial Assistance. When booking a car, Skybreakers is an agent between you and Holiday Cars BV and when booking a hotel, Skybreakers is an agent between you and totalstay.com
- BOOKING BY PHONE OR EMAIL. After you have submitted an order with Skybreakers to make a booking you will receive an invoice, which will also serve as a booking confirmation. We strongly suggest you check all relevant details and immediately inform us of any inaccuracies. Changes made at a later stage may incur high costs, for which we will not accept any liability.
- ONLINE BOOKINGS. After you have succesfully completed an online booking, you will automatically receive the invoice by email. We strongly suggest you check all relevant details and immediately inform us of any inaccuracies. Changes made at a later stage may incur high costs, for which we will not accept any liability. Skybreakers withholds the right to reconsider the booked fare within 36 hours after the flight is booked. This could occur due to computer errors or sudden changes of airport, security or fuel taxes. If the total invoice amount turns out higher than the original invoice amount, the reservation may be cancelled free of charge or the cheapest alternative could be booked instead.
- CONDITIONS OF PAYMENT. Bookings made with departure dates within a one month period, should be paid in full by return. This rule may also apply to other tickets with departure more than one month ahead.
If you book more than one month ahead, it is sometimes possible to make a deposit; the remainder will have to be paid according to directions on the front of the invoice. Only when one of our bank accounts has been credited with the full payment, will your ticket be printed and sent to you. When booking a ticket that needs to be printed straight away, we will ask you to comply with our payment conditions; payments should be received by us before 16:00 hrs of the ultimate payment day. That way we will be able to guarantee the tariff we offered you. If you need to make this sort of payment, we strongly advise you to arrange for a telephone transfer or internet banking transfer which will take place that same day. We also offer you the possibility to make the payment in person at our office. For credit card payments we charge 3% extra. When payments are not made in full, we will ultimately have to cancel the booking and will invoice you for costs incurred by us. Skybreakers cannot be held responsible for the consequences of payments made too late, even if this is caused by delays in transfers of payments.
- FARES. Fares published are subject to changes made by the airlines. In this case we will inform you of changes and the period within which full payments will have to be made. We will then be able to print the ticket for the original fare; tickets paid fully and printed are subject to our fare-guarantee. Skybreakers will invoice you for fare changes in case the tickets are not fully paid in time. We will have to pass on the balance of tax payable such as extra safety and airport taxes.
- AIRPORT TAX/ FUEL CHARGE OR SECURITY TAX. As long as the reserved tickets have not been paid in full (and therefore haven't been issued) yet, any changes over € 10,- will be passed on. We therefore strongly suggest you to pay for the tickets in full, even when full payment is not required according to the booking conditions of the specific fare.
- SCHEDULE AND ITINERARY CHANGES. Skybreakers will inform you of schedule changes before departure. We advice you to compare departure times printed on your ticket and those printed on the invoice. Due to the possibility of schedule changes after departure, it is mandatory that you reconfirm your ticket at least 72 hours prior to your departure at the place of destination. Skybreakers cannot be held responsible for execution of flights booked through its office.
- CHANGING AND CANCELLATION. Changes or cancellations made with regard to the ticket can be made by the client in due observance of the costs as mentioned on the invoice. Flight changes after departure (depending on availability)can be requested in the country of destination. In case of circumstances beyond one's control (such as conflicts or natural disasters in place of destination) it is not possible to cancel without incurring costs. This also applies when negative travel advice has been given by the authorities. Costs of cancellation apply as mentioned on the invoice. Skybreakers will though, in consultation with the airline and/or tour operator, try to apply more flexible conditions.
- TRAVEL DOCUMENTS AND VACCINATIONS. You are solely responsible for valid travel document, necessary visas and vaccinations. We will be pleased to advice and direct you to the proper authorities. For information call KLM Travel Clinic 0900-1091096 or the 'Vaccinatielijn' tel 0900-9584. Or surf to www.lcr.nl or www.visum.nl
- SPECIAL REQUESTS. Skybreakers will relay requests of special meals, special luggage, baby beds and escorts to the airline. Unfortunately we cannot give you any guarantee with regard to this service supplied by the airline.
- INSURANCE. When you have taken out travel- or cancellation insurance simultaneously with your ticket, the insurance policy number and your invoice number correspond. The conditions of the insurance can be checked on our website www.skybreakers.nl under the link "verzekeringen" (only in Dutch). Claims concerning cancellation insurance can be sent directly to Skybreakers, which will be dealt with by Mondial Assistance. Claims concerning travel insurance are dealt with directly by Mondial Assistance) P.O. Box 9444, 1006 AK Amsterdam, phone +31 (0)20-5618700. Emergency phone number +31 (0)20-5929292).
- CAR RENTAL/ HOTELS/ TAXI. If you have reserved any of the above on the Skybreakers website, the invoice will be sent by the distributor involved. They will take over the booking deal with the payments. Any flight schedule changes that may cause changes to the hotel/ car or tax reservations should be communicated to the distributor of which the contact information is stated on the invoice.
- LUGGAGE. The maximum luggage allowance depend on the airline you will be flying with or the destination you will be flying to. Call us for any questions regarding this subject. Special requests (taking surfboards, diving equipment or pets on board) can be dealt with by Skybreakers. Skybreakers cannot be held responsible for execution of the service of the airline regarding these special requests.